Frequently Asked Questions

How do I schedule an appointment?

If you’d like to schedule an appointment, or if you have any questions, you can contact Katie at:

-678.979.7300 

or

- email katie.pivotalcounseling@gmail.com

When are you available for sessions?

By appointment Monday-Fridays 9:30am - 2:30pm

Virtual sessions can be scheduled after 2:30pm

What is your rate for counseling sessions?

A standard 1 hour session is $150

All major credit cards and cash are accepted. If paying with cash (please have correct change).

Do you take insurance?

Katie accepts: Aetna, Cigna, BCBS, and UHC

*I am not in network with Medicare*

EAP: Cigna, Ulliance, Accentra

If I do not take your insurance as a direct form of payment, it is possible for your session to be covered by your personal insurance, partly or in full, under your “out-of-network” benefits. If you would like to use your insurance for your counseling sessions, I can provide you with a Statement for Reimbursement form (also called a Superbill) for you to submit directly to your insurance company for partial or full reimbursement. Please keep in mind that in order to use your insurance, we will have to give you a mental health diagnosis that will become part of your permanent medical record.

Some insurance companies do not provide coverage for counseling, so be sure to contact your insurance provider to ask if you have “out-of-network” coverage for counseling sessions.

How does counseling work?

The primary goal for the first session is for me to listen to your concerns and for both of us to determine if working together would be a good fit. Based on the information you provide, I will make recommendations for the focus, frequency and length of counseling.

The strategies and approach used during counseling will be determined by your specific goals. Examples of goals in counseling may be:

  • Decrease feelings of anxiety and unwanted thoughts or behaviors

  • Increase self-acceptance and self-confidence

  • Create and establish healthy boundaries in relationships

  • Increase ability to communicate in a healthy way

  • Explore beliefs about self, others, and God

  • Explore and heal underlying issues including deep-rooted fears and insecurities

Counseling continues until you believe you have met your goals for the time being. No matter what brings you to counseling, most people walk away feeling more confident, free, and supported as a result.